Support

Get in touch

Email [email protected]. Say which device you use (for example iPhone 15 or iPad Air) and what you were doing when something went wrong. A screenshot helps. We read every message and usually reply within a few days.

I cannot hear the words

Check that the phone or iPad is not on silent: the ring/silent switch or the silent mode in Control Center mutes the app. Then turn the volume up and press the speaker button next to the word again.

Where is my progress kept?

On iPhone and iPad there is no account, and your progress stays on the device. It is not backed up anywhere, so deleting the app deletes it. In the browser version you sign in, and progress is kept in your account.

How do I start again?

Open Me, scroll to Learning settings and choose Reset learning progress. You will be asked to confirm before anything is removed.

Does it work without the internet?

Yes. The lessons, pictures and recordings are inside the app. When you are online, the app quietly checks for new and corrected lessons and uses them the next time it starts.

A word or recording sounds wrong

Please tell us. Nepali Buddy is new and its lessons are still being reviewed, so reports of a wrong spelling, meaning or pronunciation are the most useful thing you can send. Include the Nepali word or the lesson it was in.

Deleting your data

On iPhone and iPad, deleting the app removes everything it stored. For the browser version, or anything else, email us and we will delete it. The Privacy Policy explains what is kept and why.